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Vellox Group Ideas Portal
Status Planned
Created by Avinet Helpdesk
Created on May 15, 2024

Cancel an active SOS from the mobile app keypad

Problem:

SOS cancellation today is only possible on Spider X — via the device's SOS button or a connected keypad. Not all customers have a keypad, can reach the device's install location, or have been trained on the cancel interaction in advance. Mobile-app-only users currently have no way to cancel an SOS from the surface they used to raise it.

Desired outcome:

Pilots using the mobile app can cancel an active SOS directly from the mobile app keypad, with clearer feedback on cancellation state than the device alone can provide.

Proposed change:

Add an SOS cancel action to the mobile app keypad, with explicit confirmation and clear in-app status feedback, syncing state with the web platform and Spider X.

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