Ideas

Currently, the requestor receives an ETA, in the request app, when the asset is assigned. The requestor thinks that the aircraft has accepted the transport but they actually haven't. They may be checking weather. Would like to have a way to inform...

Add the set timer button to the quick access banner on each ticket to give a quicker option than right clicking and selecting set timer.

The idea is to create a mobile app version of the Vellox dashboard that users can download directly to their devices. This would allow employees to easily check what is going on, view updates, and stay connected without having to repeatedly log in...

We've had numerous issues stemming from the app automatically connecting to the last flown aircraft, particularly when the pilot is now in a different aircraft. The problem is most prevalent in the mornings when multiple pilots are starting at the...

Offer dispatchers and other users the ability to switch between Light Mode and Dark Mode CAD interfaces based on personal preference or time of day. This toggle should apply universally across all CAD modules—incident view, logs, unit status, etc....

When assigning an Assisting Asset, such as an ALS QRV to assist a BLS ambulance, it would be nice to be able to drag and drop the assisting asset to the same request that the original unit was assigned. This would allow for consistency as how asse...

Communication Centers would like the option to enable audio specifically for Collision Avoidance and Mayday notifications. Currently, additional audio options must be enabled to receive these alerts, which can create too much noise for Comm Specs ...

StatCall (OnDemand Connect) is an integrated interface within the Epic EHR that allows Epic users to arrange transportation, populate the appropriate forms, and securely direct patient information to ambulance CAD systems with the click of a butto...

More times than not, when crews sign into the app, they are unable to set themselves as active. The app will only let stay as pending.

Add the ability to drag and drop or otherwise manually reorder teams in the Teams tab within CAD. This would allow users to fix the order if a team is deleted and re-added, or simply to reorganize the list in a way that makes more operational sens...