Business Need:
Enhance Dispatch Pro by incorporating hyperlink capabilities and automated notification features to improve operational efficiency during PAIP/AIP activations and reduce manual workload for dispatch personnel.
User Story:
As a Dispatcher/Communicator, I want the ability to access critical emergency response documents and contact groups directly within Dispatch Pro so that I can quickly initiate response actions, ensure the most current information is used, and eliminate unnecessary manual phone calls during emergency operations.
Requested Functionality:
PAIP Hyperlink Integration
Allow hyperlinks to be embedded within Dispatch Pro activation workflows.
When a PAIP is activated, the communicator can select a link that opens the most current version of the applicable PAIP document.
This ensures personnel always access the latest approved version and reduces time spent searching for reference materials.
Automated Mass Notification Capability
Provide the ability to initiate a mass notification directly from Dispatch Pro for major AIP activations.
When activated, the system would automatically notify all designated individuals associated with the selected AIP group via predefined communication methods (phone, text, email, or integrated notification service).
This would eliminate the need for dispatchers to manually place individual phone calls, improving response times and reducing the risk of missed notifications.
Benefits:
Improved operational efficiency during emergency activations.
Faster access to critical response information.
Reduced manual workload for dispatch personnel.
Improved consistency and reliability of notifications.
Enhanced compliance by ensuring staff reference the most current PAIP documentation.
Faster activation and coordination during large-scale incidents.