Core

Problem Ground staff at tour operations have no way to be automatically alerted when an aircraft is approaching on its return leg. They must watch the map or rely on someone at a desk to call them. Desired outcome Ground crew receive a push notifi...

Customer would like us to review and enhance the customer offboarding experience to provide organisations with greater control over the retention, deletion, and transfer of historical tracking data when users, devices, or organisations leave the p...

Problem When a pilot needs urgent attention from Ops via Flight Ops Messaging, there is no way to distinguish a critical message from routine communication. If the Ops team is busy or the messaging queue is quiet, urgent requests can sit unnoticed...

As a safety manager, it is critical to have access to the complete historical flying activity and tracking data for all aircraft in our fleet. Currently, the system restricts users from viewing historical data for aircraft prior to the date and ti...

Would be great to see a Reports Module, that has all SpiderTracks reports/reporting capability - as a button under Fleet History or Spider Text or nested inside the settings button/cog. Reports should be able to be pulled for data from 3-5 years o...

Please make it possible to delete Spidertext messages.

Problem: On the Flight History page, takeoff and landing event timestamps are shown in a single timezone. For operators flying across timezones, this hides the actual local time at which events occurred at each location — which is what most operat...

Able to be set/edited by pilots via app Able to be acked by ops team Shows in Flying page, sorted by remaining time Expired SAR time triggers SOS response framework

At present, track data is displayed until FDM data loads (if available), then it switches over. If the FDM data is incomplete (due to no cell at end of track), it would be useful to be able to force display back to Track data. Add a toggle to enab...

Problem: When you grant a user access to an aircraft, they only see flights that occur after they accept the invite and visibility is assigned. Existing or in-progress flights are invisible to them, even when access is operationally needed immedia...