Core

It would help if users could see, at a glance, which connection type is active at any given time (Cellular vs. Iridium). Beyond that, if a connection drops, it would help to know why. Right now, when users lose track of an aircraft, there's no way...

When a Spidertxt message is sent, clients would like some kind of confirmation that it has been delivered (app and web). If possible, sent, received, read confirmation.

Problem: Control-centre dispatchers handling inbound calls (e.g. hospitals asking "when will the aircraft arrive?") need to provide an ETA immediately, but on the map view today the ETA is not surfaced against the aircraft itself. Dispatchers have...

Problem: Today only one device can be paired to a Spider, so a flight's Spidertxt thread is visible to a single crew member. Multi-pilot crews and medical/EMS teams operating from the same aircraft don't share visibility of inbound or outbound mes...

In some operations, the owner of the company wants to retain full control of the account, but would also like the ability to designate an additional owner who can make account-level decisions when they are unavailable. That provides better coverag...

Problem: When an admin invites a user to a Fleet Manager organisation, they can only set that user's role and aircraft visibility after the invite is accepted, in a separate members-settings step. Until an admin does that second pass, a newly acc...

Problem: When an aircraft becomes active, the live map automatically zooms and re-centres on it. If that aircraft is outside the area the user is monitoring, the view is pulled away from where they are working, which is disruptive. Desired outc...

The current notification for incoming spidertexts is easy to miss. There is one tone and then only an icon next to the message menu. If you don't hear the tone and don't look for the small icon next to the message button, you won't know that a pil...

Good day dear Spidertrack team, We use our aircraft over the gulf of guinea for oil spill monitoring. We contact the headquarter via spidertxt which works well. But if we can share a compressed image or a pdf with this image it would be really use...

Problem: On a busy map with many overlapping tracks and teardrops, it's hard to pick out and select the correct aircraft. Desired outcome: Select an aircraft directly by clicking its track line on the map, without hunting through the aircraft list...