Core

Current challenge Fleet Manager currently does not provide a clear way to identify who made a particular change within an account. This becomes especially important when an account has multiple administrators, or in situations where there is conce...

Problem: Control-centre dispatchers handling inbound calls (e.g. hospitals asking "when will the aircraft arrive?") need to provide an ETA immediately, but on the map view today the ETA is not surfaced against the aircraft itself. Dispatchers have...

Problem: Today only one device can be paired to a Spider, so a flight's Spidertxt thread is visible to a single crew member. Multi-pilot crews and medical/EMS teams operating from the same aircraft don't share visibility of inbound or outbound mes...

Problem: When an aircraft becomes active, the live map automatically zooms and re-centres on it. If that aircraft is outside the area the user is monitoring, the view is pulled away from where they are working, which is disruptive. Desired outc...

The current notification for incoming spidertexts is easy to miss. There is one tone and then only an icon next to the message menu. If you don't hear the tone and don't look for the small icon next to the message button, you won't know that a pil...

It would help if users could see, at a glance, which connection type is active at any given time (Cellular vs. Iridium). Beyond that, if a connection drops, it would help to know why. Right now, when users lose track of an aircraft, there's no way...

When a Spidertxt message is sent, clients would like some kind of confirmation that it has been delivered (app and web). If possible, sent, received, read confirmation.

Problem: When an admin invites a user to a Fleet Manager organisation, they can only set that user's role and aircraft visibility after the invite is accepted, in a separate members-settings step. Until an admin does that second pass, a newly acc...

Problem When a pilot needs urgent attention from Ops via Flight Ops Messaging, there is no way to distinguish a critical message from routine communication. If the Ops team is busy or the messaging queue is quiet, urgent requests can sit unnoticed...

Problem Ground staff at tour operations have no way to be automatically alerted when an aircraft is approaching on its return leg. They must watch the map or rely on someone at a desk to call them. Desired outcome Ground crew receive a push notifi...