Dispatch Pro (formerly FV)

Description: When creating a mission in Dispatch Pro, LZs without an associated GPS waypoint currently send the full address (street, city, state, county, country) into the Waypoint ID field in Ops Suite. In our previous system, this field default...

Enable users to customize or modify the colors of time stamps displayed in the Request and Patient sections of the CAD. This could include setting unique colors for time thresholds (e.g., elapsed time, overdue), or allowing users to define color r...

Hey, under the new TSA rule evidently even medical flights on planes over 12,500 pounds have to go through a TSA Vetting process.

We are requesting the ability to display Closed/Completed events as tickets within a configurable main screen tab in Flight Vector, similar to how active events are currently rendered. Today, once a request is closed, it is no longer visible on th...

We really need the ability to send a tracking link from the CAD to medical providers whenever an asset is assigned to a request for a patient in their care. This would be a great benefit to any comm center using Dispatch Pro. Lessen phone calls in...

See ID#46434 in the Zendesk Request portal. While at the conference I troubleshooted this issue with Jason and we found that the ELT alarm's were through the skytrac integration but for some reason or another have stopped. After connecting with Sk...

Overview The Time View within Flight Vector is an excellent operational visualization tool; however, several enhancements would significantly improve dispatcher efficiency, reduce scheduling time, and provide a more intuitive drag-and-drop workflo...

The comm specs really need a quick way to visualize how long an asset has been in a particular status - "en-route", "on-scene", "transporting" etc. This is vital for situational awareness and safety. Example - if a crew has been "en-route" to a pi...

It would be great if the CAD could pull in additional fields from MyGeoTab, like lights and sirens use, vehicle impact, seatbelt usage, driver distraction. Our comm specs currently log into their MyGeoTab account on a separate screen to monitor li...

What Problem Will This Feature Fix? For busy ground EMS services, displaying both pickup and drop-off locations for every active request can quickly clutter the dispatch map. This makes it more difficult for dispatchers to quickly identify unit lo...